Sorry this is a long one, need to take this out of my system.

For this past week, my brain has been drained and exhausted from work thanks to the pressure of keeping up with the financial metrics and being in the sales department as a whole. I’m a bit disappointed and furious all at the same time. :evil:

Few weeks before the end of May, I was transferred to a different queue which barely even get any customers – bored to death (it was an inbound chat support). In an 8 hour shift, I would usually end up having less than 20 chats, most of the customers were either looking for a different department, or were just testing if we can give them discounts on their purchase, and if we tell them no, they would just disconnect the chats without saying goodbye (bastards…), and there are some customers who seemed to be sellable but after we ask them if they are ready to purchase, they would tell us they are not yet ready and are just looking around. With these in mind, how the heck would ALL the agents sell – unless of course ALL the customers that we get are already READY TO PURCHASE and are just seeking for help with their order, but of course, since it’s random, we should make sure that lady luck is beside us, or we’ll end up having no sale at all for the day – which had happened to me before (imagine: 1 sale for the WHOLE WEEK!).

So what happened after that, was our team captain decided to take out 2 agents and transfer them back to the main queue which was also sales by the way, and lo and behold, I was one of the agents removed and transferred. Honestly, is it my fault that the customers I got are not yet ready to buy??? :mad:

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